Isla Ball Pen

• No refunds or cancellations of orders will be accepted once final approval of artwork has been received.
• No refunds or cancellations of orders will be accepted once orders have been fully branded and are ready for collection. All clients are required to pay all outstanding fees for their invoiced orders within the grace period of seven working days. Orders not paid for in full will be subject to a 15% handling charge.
• Written orders (emailed) constitute a binding contract and are legally enforceable.
• Branding will not commence until full payment or 70% deposit has been received for clients.
• In the case of cancelled orders where layouts have been done, a layout fee of R250 excluding VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless the branding deadline has been indicated to your Sales Representative